Elevator Service Agreement

A Service Agreement is a contract to keep your elevator products and control components fully operational and to minimize downtime and callbacks.

They are also referred to as Full Maintenance Agreements or Examination and Lubrication Agreements.

Basically, the greater level of risk you are willing to take, the lower the cost of the services.
We will work with you to design the specific maintenance level that best suits your equipment.

The coverage of an Agreement, generally speaking, covers the following topics:

- Safety aspects of equipment
- Minimizing downtime
- Protecting liability of elevator owner
- Types of machinery to be maintained or inspected
- Examine cab wear/tear
- Door equipment safety
- State code requirements

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We will help you understand your existing Agreement and learn more about what coverage you actually need to optimizes your elevator and controller system.

Watch for roll-over clauses and escalation fees!

Many elevator companies hide a roll-over clause with tricky wording in their contracts that hold you responsible for cancelling the contract when it comes to term. If you do not monitor it carefully, you will automatically be signed up for the same term, whether you want it or not, and the price may be completely unreasonable. Many companies try to lock you into lengthy contracts, (i.e. 5-years), which are not required. You should be able to negotiate a term and price that works for you.

Examination and Lubrication Agreement
This Agreement includes lubrication of the elevator equipment’s moving parts and minor adjustments on a regularly scheduled basis. Part repair or replacement and unscheduled service calls, also known as call backs, are not included in this type of Agreement. When there is a need for additional services or repairs, the mechanic reports this to the building owner or property manager who then schedules any repairs or services to be paid by the building owner. While this may be a lower cost agreement up front, unforeseen repairs, replacements or call backs can be expensive depending on the age, condition, brand, usage, etc of the elevator. In addition, safety tests may be included in this type of Agreement as required by code.

Full Maintenance Agreement
A Full Maintenance Agreement provides all the same services as the Exam and Lubrication Agreement, with the addition of parts repair or replacement and call backs (during normal business hours). Parts that are worn due to normal wear and tear will be replaced at no additional cost to the building owner. Each Agreement will be tailored to each elevator and will specify which parts or repairs are included on the Agreement. Some exclusions may apply depending on the condition of the equipment prior to entering into an Agreement.

Elevator Maintenance FAQ - Frequently Asked Questions

What Are Safety Aspects Of Elevators?
At Straight Up Elevator, we service the elevator to meet or exceed maufacturer recommendations and compliance with state guidlines- ASME A17.

How Can Owner Of Elevator Be Protected?
The safety measures performed during the regular service visits of all elevators are completed to promote elevator safety. The routine adjustments and service provided by Straight Up Elevator will be scheduled as part of a maintenance program as requested by the owner.

The maintenance and frequency will be scheduled in accordance to the Agreement as requested by the owner. All maintenance services are performed routinely to ensure that all machinery is in good working condition.

The maintenance practices of a Service Agreement will prove to be cost effective in the equipment life cycle and also for the owner in less incidents and callbacks.

What Machinery Is Inspected?
A qualified technician routinely examines all moving parts and the condition of these parts is reviewed for flaws, irregularities, and lubrication needs. Broken parts are noted and replaced as approved by the owner. Lubrication is applied as necessary.

One thing that often gets overlooked is the tension of hoist cables. Our qualified technicians will check the cable tension to verify that the cables are in good working condition.

How Are The Doors Inspected?
Passenger safety in elevator doors is a high priority. One of the major causes of elevator door problems is poorly maintained door equipment, which is - most of the time - a result of frequent use and abuse.

Our elevator mechanics have the knowledge and experience necessary to identify and remedy potential problems. Door protective edges, door gibs, hanger rollers, hoistway door drive blocks, and eccentric adjustments are among items to be regularly and thoroughly examined.

What Is Elevator Housekeeping?
These are periodic duties that are completed on a monthly, quarterly, or annual basis as established by individual customer.

Machine rooms are to be cleaned by way of removing all trash, sweeping floors, dusting as needed, emptying and cleaning all drip pans, and removing any oil or grease spots from any surface. The machine rooms are an important part of each job and must remain neat and clean. This is included in all of our Service Agreements.

Elevator pits are to be cleaned by sweeping floors and removing any trash or fallen debris, dusting as needed, and removing all grease or oil spots.

All lighting is reviewed: all failed lamps are to be replaced in all dispatch panels, car and hall push buttons, position indicators, directional indicators, interior car lighting, machine room and pits depending on your service agreement.

We recommend that the sills be vacuumed on a regular basis by building owner or appointed person. Car tops are to be cleaned with a vacuum and dusted as needed.

Controllers, selectors, and all dispatch and signal boards are to be cleaned with a blower or vacuum as needed.

Hoistways are to be cleaned and dusted as needed.